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Effective Date: 01/01/2026

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Xhale Billing Services (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of information collected through our website and in the course of providing behavioral health billing and administrative services. This Privacy Policy explains how information is collected, used, disclosed, and protected in alignment with our Terms and Conditions.

 

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website

• Prospective clients who contact us or request information

• Clients who engage our behavioral health billing services

Use of our website or services constitutes acceptance of this Privacy Policy and our Terms and Conditions.

 

2. Information We Collect

a. Personal and Practice Information
We may collect information voluntarily provided through website forms, email, or consultations, including:

• Name

• Email address

• Phone number

• Practice name and general practice details

b. Protected Health Information (PHI)
In providing behavioral health billing services, we may access PHI on behalf of our clients. All PHI is handled in strict compliance with HIPAA and applicable federal and state laws.

c. Website Usage Information
We may collect non-identifying data such as IP address, browser type, and site activity to improve website performance and functionality.

 

3. How We Use Information

Information collected is used solely to:

• Respond to inquiries and schedule consultations

• Provide contracted billing and administrative services

• Communicate with clients regarding services and reporting

• Maintain compliance with legal and regulatory requirements

• Improve internal processes and website usability

We do not sell, rent, or trade personal information.

 

4. HIPAA Compliance & Confidentiality

Xhale Billing Services maintains HIPAA-compliant administrative, technical, and physical safeguards. When required, a Business Associate Agreement (BAA) will be executed with clients. PHI is accessed only as necessary to perform contracted services and is never used for marketing purposes.

 

5. Information Sharing and Disclosure

Information may be disclosed:

• As required by law or regulatory authorities

• To insurance carriers, clearinghouses, or payer systems solely for billing and claims processing

• To trusted service providers who support business operations under confidentiality obligations

We do not disclose PHI or personal information outside the scope of our services.

 

6. Data Security

We implement reasonable safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. While no system can be guaranteed to be 100% secure, we take appropriate measures to protect all information entrusted to us.

 

7. Independent Contractor Relationship

Consistent with our Terms and Conditions, Xhale Billing Services operates as an independent contractor. This Privacy Policy does not create an employer-employee, partnership, or joint venture relationship.

 

8. Website Use & Cookies

Our website may use cookies or similar technologies to improve functionality and analyze traffic. Users may disable cookies through browser settings; however, doing so may limit certain website features.

Users agree not to misuse the website or attempt unauthorized access, consistent with our Terms and Conditions.

 

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage users to review their respective privacy policies.

 

10. Your Rights

Subject to applicable law, you may request access to or correction of your personal information. Requests must be submitted in writing using the contact information below.

 

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of the website or services constitutes acceptance of any changes.

 

12. Contact Information

For questions regarding this Privacy Policy or our privacy practices, please contact:

Xhale Billing Services
Email: wesley@xhalebilling.com
Phone: (814) 292-9055